This page explains how to delete your WalkBuzz account and the data attached to it. WalkBuzz is published by DAJIRAJ INFOTECH PRIVATE LIMITED. You can use either route below, and the second one does not need the app installed.
If you would rather remove only certain information and keep your account, see Delete only some of your data below.
Delete from inside the app
- Open WalkBuzz and go to Profile → Settings → Account → Delete account.
- Read what the screen tells you, then tick the confirmation.
- Tap Delete my account and confirm.
This takes effect straight away. You are signed out on every device and cannot sign in with that account again.
Delete by email, with or without the app
If you have already uninstalled WalkBuzz, or you would rather we did it, email support@walkbuzz.com with the subject Delete my WalkBuzz account.
Send it from the email address the account uses. Before we delete anything, we reply to that address and ask you to confirm, so nobody else can close your account by writing in your name. We reply within the time the law that applies to you requires, and we confirm once it is done.
Delete only some of your data
You do not have to close your account to remove information from it.
- A saved delivery address, and the phone number saved with it: open Profile → Settings → Account → Addresses, then delete the address. It goes immediately. A reward order that already used it keeps its own copy, which the delivery needs.
- Your profile picture: open Profile → Settings → Account → Edit profile, tap your picture and choose the remove option.
- Anything else: email support@walkbuzz.com and tell us what you would like removed. Send it from the email address the account uses, and we will confirm with that address before removing anything. If there is something we have to keep, we will say so and why.
None of this closes your account. Your WB Coins, your streak and your history stay exactly as they are.
What deleting your account does
- Your account is closed. You are signed out everywhere and cannot sign back in.
- Your photo is removed. Your name, username and the other profile details you entered are no longer shown to other walkers; they stay with the closed account’s records, as described below.
- Your WB Coin balance, vouchers and reward history are no longer available to you. WB Coins are virtual in-app reward points with no cash value: they cannot be moved to another account, and they cannot be restored once the account is closed.
- WalkBuzz stops reading your steps. Your step history stays with the closed account’s records, as described below.
- Push notifications stop, and your notification tokens are cleared.
What we keep, and why
After account deletion we remove or de-identify your information, except where we must keep certain records for legal, tax, accounting, fraud-prevention, security, or dispute-resolution purposes, and for the periods required by applicable law. Ledger, redemption, and audit records may be retained longer for integrity and compliance.
That is the wording of section 8 of our Privacy Policy, which is the authoritative text, and section 10 of the same document sets out your other rights, including asking us for a copy of what we hold.
Before you delete
Redeem anything you still want from the Reward Centre first, wait until My Rewards shows it as Delivered, and keep any code you need: codes are removed with the account. Deleting the account is not reversible, and we cannot restore a balance, a voucher or a history afterwards.
Questions
Write to support@walkbuzz.com and a person will answer.