This page explains how to delete your WalkBuzz account and the data attached to it. WalkBuzz is published by DAJIRAJ INFOTECH PRIVATE LIMITED. You can use either route below, and the second one does not need the app installed.
If you would rather remove only certain information and keep your account, see Delete only some of your data below.
Delete from inside the app
- Open WalkBuzz and go to Profile → Settings → Account → Delete account.
- Read what the screen tells you, then tick the confirmation.
- Tap Delete my account and confirm.
This takes effect straight away. You are signed out on every device and cannot sign in with that account again.
Delete by email, with or without the app
If you have already uninstalled WalkBuzz, or you would rather we did it, email support@walkbuzz.com with the subject Delete my WalkBuzz account.
Send it from the email address the account uses, so we can tell it is you asking. If we cannot verify that, we will write back and say so rather than delete somebody else’s account. We reply within the time the law that applies to you requires, and we confirm once it is done.
Delete only some of your data
You do not have to close your account to remove information from it.
- A saved delivery address, and the phone number saved with it: open Profile → Settings → Account → Addresses, then delete the address. It goes immediately.
- Your profile picture: open Profile → Settings → Account → Edit profile, tap your picture and choose the remove option.
- Anything else: email support@walkbuzz.com and tell us what you would like removed. Send it from the email address the account uses, so we can tell it is you. If there is something we have to keep, we will say so and why.
None of this closes your account. Your WB Coins, your streak and your history stay exactly as they are.
What deleting your account does
- Your account is closed. You are signed out everywhere and cannot sign back in.
- Your profile details, including your photo, are removed.
- Your WB Coin balance, vouchers and reward history are no longer available to you. WB Coins are virtual in-app reward points with no cash value: they cannot be moved to another account, and they cannot be restored once the account is closed.
- Your step history is removed or de-identified, as described below. WalkBuzz stops reading step and health data immediately.
- Push notifications stop, and your notification tokens are cleared.
What we keep, and why
After deletion we remove or de-identify your information, except where we have to keep certain records for legal, tax, accounting, fraud-prevention, security or dispute-resolution reasons, and then only for the periods the applicable law requires. Ledger, redemption and audit records may be kept longer for integrity and compliance.
The full and authoritative wording is section 8 of our Privacy Policy, and section 10 of the same document sets out your other rights, including asking us for a copy of what we hold.
Before you delete
Redeem anything you still want from the Reward Centre first. Deleting the account is not reversible, and we cannot restore a balance, a voucher or a history afterwards.
Questions
Write to support@walkbuzz.com and a person will answer.