How can we help?

Common problems

• Steps are not updating on iPhone

  1. 1Open the Health app, tap your profile picture, then Apps under Privacy, and choose WalkBuzz.
  2. 2Make sure Steps is turned on.
  3. 3Open WalkBuzz again with an internet connection so it can catch up.

• Steps are not updating on Android

  1. 1WalkBuzz reads steps through Health Connect or, on some phones, through the phone’s own step sensor.
  2. 2If WalkBuzz asked for Health Connect access: open Health Connect (in your phone’s Settings, or as its own app), then App permissions, choose WalkBuzz, and make sure Steps is allowed.
  3. 3If WalkBuzz asked for Physical activity access: allow it for WalkBuzz in your phone’s Settings.
  4. 4Open WalkBuzz again with an internet connection so it can catch up.

• My coins look wrong

  1. 1Coins count your steps up to your daily goal, and appear on the Home screen once the day’s steps are in.
  2. 2Steps recorded by a watch or band, or entered by hand, are not counted.
  3. 3Open the app with an internet connection at least once a week so every day is counted in full.

• Where is my reward?

  1. 1Open the Reward Centre and then My Rewards to see the status of each request.
  2. 2Each request is checked before it is fulfilled, so it can take a little while.
  3. 3Digital codes are also sent to the email address on your account; check your spam folder.

• Signing in and your account

  1. 1Sign in the same way you signed up: Apple, Google or an email code.
  2. 2WalkBuzz runs on one phone at a time. Signing in on a new phone signs you out of the old one, and your coins and history come with you.
  3. 3To close your account, see Delete your account.